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    Where do you ship from?

    All of our products ship from either the USA or Canada; the shipping location is indicated on each product page as part of the description.

    How much do you charge for shipping?

    Shipping to the USA and Canada is always FREE! Shipping elsewhere is available for a flat fee of $15 USD per order

    Will there be customs duties?

    For customers in the USA, all shipments are guaranteed to arrive duty-free. Orders delivered to other countries may be subject to customs duties. Please check with your local government to determine whether online orders originating in the USA or Canada will be subject to duties on import. Duties are charged by local customs authorities directly to the customer. 

    When will my order ship?

    All orders are processed within 3 business days (and often much sooner). As soon as your order ships, you will receive e-mail notification with tracking information.

    When will my order arrive?

    Orders shipped to the USA and Canada typically arrive within one week of shipping. Orders to other countries may take up to 3 weeks for delivery. The tracking information sent when your order ships allows you to track your order and receive automatic updates. 

    What is your return policy?

    We want you to be happy with your order! If you are not satisfied with your purchase for any reason, just reach out to us at contact@cuteandcozy.com and we'll walk you through the return process and generate a refund.

    Returned items must be:

    - Unworn / unused and in new condition
    - In their original packaging with all tags and labels affixed.

    All requests for returns for must be made within 14 days of your order.